Shipping + Delivery
DASH Home + Kitchen’s logistics team will determine the best and most efficient shipping method based on the merchandise you purchase. The shipping options below apply to the 48 contiguous United States. At this time, we are not able to ship outside of this area. If there are any additional questions, we will be happy to answer them! Please email us at hello@dashhomeandkitche.com, and we will respond as quick as possible.
Collapsible content
UPS & FEDEX
Most items such as lighting, accessories, and rugs will ship via UPS, USPS, or FedEx. You will receive an e-mail with a tracking number once your item(s) have shipped. Orders may arrive in multiple boxes or at various times.
THRESHOLD
Includes delivery beyond the main entrance of your business or residence, but not to a specific room. This service does not include removal of packaging, assembly or setup of your item(s)
WHITE GLOVE SERVICE
This is a full residential delivery service, and is required for large, heavy, or fragile items. The shipping service will contact you to schedule a time to deliver the purchased merchandise to your front door. Please ensure your space is prepped and ready to receive the furnishings. The delivery team will not move existing furniture. If any changes to the delivery need to be made, please work directly with them to coordinate those changes. If a delivery needs to be cancelled or rescheduled, please do so within 72 hours of the delivery. The shipping service must confirm that the changes can be made. In the event an appointment is missed or delayed by the customer, rescheduling is required. Rescheduling fees may apply. Additional fees may apply for address changes, delivery date changes, and other exceptions.
QUESTIONS
WHEN WILL MY ORDER SHIP?
All orders will be reviewed by DASH Home + Kitchen within 72 hours of receipt of payment. This does not guarantee the item will ship within 72 business hours.
Item specific shipping timelines are noted on their product page. Any back order/preorder
timelines will also be noted on the product page. Please note that the shipping timelines will need to be added to the preorder timeline.
Many of our curated dining chairs, bar/counter stools, dining tables, lighting, and rugs
are made-to-order. Because these custom pieces are not warehoused, lead times can range anywhere from 12-24 weeks. Please contact us at hello@dashhomeandkitchen.com for questions regarding your orders status, or to inquire on lead times for a specific item.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Pantry + Home Accessories
Orders sent via UPS or FedEx average 4-8 business days once they leave our storehouse.
Furniture, Rugs + Lighting
Orders sent via White Glove Carrier or Threshold average 3-6 weeks once leaving the factory. Please keep in mind that these time frames are AFTER The product leaves the factory and are ESTIMATED shipping timelines.
If you have a question about a specific item, you are welcome to contact us at hello@dashhomeandkitchen.com and we can help you estimate the time for delivery.
WILL I RECEIVE TRACKING DETAILS ONCE MY ORDER IS SHIPPED?
You will receive an email with a tracking number on items that are shipping via UPS and FedEx. For items shipping via White Glove Delivery, you will be notified that the item(s) have shipped and contacted by the White Glove Delivery company once they've received your item to schedule delivery.
WILL ALL OF MY ITEMS ARRIVE AT THE SAME TIME?
Whenever possible, we ship items together. However, if your order dictates different shipping methods or ships from separate factories, your items will arrive at different times. For example, a sofa and a candle will be shipped using different methods and will not arrive together.