Refund policy

Claims and Online Returns

We are confident in our beautifully sourced and created products, but do understand that there are times when a return or claim is necessary. Whatever the situation may be, we will do our best to resolve. If additional help or clarification is needed, please contact us at hello@dashhomeandkitchen.com and we will respond as
quickly as possible.

 

CLAIMS

We are so sorry that your item arrived damaged, defective, or wrong! Please email hello@dashhomeandkitchen.com within 48 hours of receiving your item, to initiate a claim.

For White Glove Delivery

Our clients are responsible for noting damage on proof of delivery or missing items and notifying us.

Make sure all items on the delivery receipt were actually received. Do not sign if you did
not receive all items or make a note on the delivery receipt of the damage/missing item(s).

Take a photo of the delivery receipt and email your sales representative and/or the Claims Department

 

N STORE RETURNS

We are sad to hear that your home or kitchen item did not work out!  We are happy to return unused items 30 days from purchase date.  Please bring in item and original sales receipt for a full refund. 
Refunds will be issued to the original form of payment or store credit, if preferred.  All items returned over 30 days from purchase date will be issued store credit.  

We do not refund opened Pantry or Gourmet-to-Items.

ONLINE RETURNS

STEP 1

Check that your item is listed as a returnable, below. All returns must be in their original
condition and with their original packaging. If you don’t see your item on the lists below, or have a question about a non-returnable item, please email us at hello@dashhomeandkitchen.com.  Refunds will be issued to the original form of payment or for store credit, if preferred.  All items returned over 30 days from purchase date will be issued a store credit.  

Returnable items:

  • Accessories
  • Bar + Tabletop Items
  • Kitchen Tools
  • Unused/unwashed linens
  • Pillows
  • Runners
  • Uninstalled lighting
  • Damaged items
  • Defective or incorrect items

 Non returnable items:

  • Gift cards
  • Pantry Items
  • Furniture
  • Area rugs
  • Used or washed linens
  • Fabric by the yard
  • Final sale items or clearance items
  • Holiday or seasonal merchandise
  • Items damaged through normal wear & tear
  • Lighting fixtures that have been installed
  • Any items delivered more than 14 days ago

 

STEP 2

If your item is returnable, initiate a return through our Return Portal. If there are questions about your return, please email us at hello@dashhomeandkitchen.com